Refund Policy

1. Overview

This Refund Policy explains our policies regarding subscription cancellations and refunds for Profile Analyzer. By purchasing a subscription, you acknowledge and agree to this policy.

2. Subscription Billing

Profile Analyzer offers subscription-based services with the following billing structure:

• Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan)
• Billing occurs on the anniversary of your subscription start date
• Usage limits reset at the beginning of each billing cycle
• All fees are non-refundable except as expressly stated in this policy

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time through your account settings. To cancel:

1. Log in to your Profile Analyzer account
2. Navigate to Account Settings
3. Go to the Billing section
4. Click "Cancel Subscription"

3.2 Effect of Cancellation

• Your subscription will remain active until the end of your current billing period
• You will retain access to paid features until the billing period expires
• No refund will be provided for the unused portion of your billing period
• Automatic renewal will be disabled
• After the billing period ends, your account will revert to the free tier

4. Refund Eligibility

4.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service within the first 30 days of your initial subscription, you may request a full refund.

Conditions:

• Request must be made within 30 days of initial subscription purchase
• Applies only to your first subscription purchase
• Does not apply to subscription renewals
• Does not apply if you have previously received a refund

4.2 Service Failures

We may provide refunds or credits at our discretion in cases of:

• Extended service outages that significantly impact your ability to use the Service
• Billing errors or duplicate charges
• Technical issues that prevent you from accessing paid features

4.3 Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

• Subscription renewals (automatic or manual)
• Partial refunds for unused time in a billing period
• Account termination due to Terms of Service violations
• Dissatisfaction with AI analysis results (as results are subjective)
• Failure to cancel before the next billing cycle
• Changes in subscription pricing after you've subscribed
• Usage limits being reached before the end of your billing cycle

5. How to Request a Refund

To request a refund under our 30-day money-back guarantee or for eligible service failures:

1. Contact our support team through your account dashboard or via email
2. Include your account email, subscription details, and reason for refund request
3. Provide any relevant documentation (for service failure claims)
4. Allow 5-10 business days for review and processing

6. Refund Processing

Once a refund is approved:

• Refunds are issued to the original payment method
• Processing typically takes 5-10 business days
• Depending on your financial institution, it may take additional time for the refund to appear
• You will receive an email confirmation when the refund is processed
• Your account will be immediately downgraded to the free tier

7. Plan Upgrades and Downgrades

7.1 Upgrades

When upgrading to a higher-tier plan:

• Changes take effect immediately
• You will be charged a prorated amount for the remainder of your billing cycle
• Your next billing date remains the same
• New usage limits apply immediately

7.2 Downgrades

When downgrading to a lower-tier plan:

• Changes take effect at the end of your current billing cycle
• No refund is provided for the difference in price
• You retain access to higher-tier features until the billing cycle ends
• New usage limits will apply after the downgrade

8. Payment Disputes

If you dispute a charge with your payment provider (chargeback):

• Your account may be immediately suspended pending resolution
• We encourage you to contact us directly before initiating a chargeback
• If a chargeback is found to be invalid, you may be liable for fees
• Accounts with resolved chargebacks may be reinstated at our discretion

9. Free Tier

The free tier of Profile Analyzer is provided at no cost and includes:

• Limited monthly usage
• No payment information required
• Can be used indefinitely
• Usage limits reset monthly

There are no refunds associated with the free tier as no payment is required.

10. Promotional Offers and Discounts

Promotional pricing, discounts, and special offers:

• Are subject to their own specific terms and conditions
• May have different refund policies that will be clearly stated
• Cannot be combined with other offers unless explicitly stated
• Are non-transferable and cannot be redeemed for cash

11. Data Retention After Cancellation

After subscription cancellation or refund:

• Profile analyses will be retained according to our data retention policy
• You may request complete data deletion through your account settings
• Some data may be retained for legal and regulatory compliance
• Free tier access continues unless you delete your account

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes constitutes acceptance of the modified policy. Material changes will be communicated via email.

13. Contact Information

For questions about this Refund Policy, to cancel your subscription, or to request a refund, please contact us through your account dashboard or at the contact information provided on our website.